At SOLEVIBE, we believe that true comfort is worth the wait. Our curated collections are designed with a focus on "Quiet Luxury" — premium quality, minimalist aesthetics, and cloud-like comfort delivered directly to your doorstep, wherever you are in the world.

To ensure the highest quality and most competitive pricing for our premium bundles, SOLEVIBE operates a global fulfillment model. Our design studio collaborates with specialized artisans and fulfillment centers strategically located across Asia and international hubs.

We are pleased to offer Complimentary Standard Shipping on all orders over $49.

Once your order has been shipped, you will receive a confirmation email containing your tracking number. You can track your package directly on our page.

SOLEVIBE is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.). However, for most orders to the USA, EU, and Australia, customs fees are rarely applicable due to the nature of our packaging.

Your satisfaction is our priority. If you received your order damaged, or if your package is lost in transit, please contact our concierge team immediately at support@shopsolevibe.com. We will investigate and ensure a replacement or resolution is provided promptly.

It is the responsibility of the buyer to ensure that the shipping address entered is correct. We do our best to speed up processing and shipping time, so there is always a small window to correct an incorrect shipping address. Please contact us immediately if you believe you have provided an incorrect shipping address.